. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). You may also ask for a refund by . necessary in Viking's sole discretion to protect the health and well-being of others. If you paid with a credit card, you might want to start looking into disputing the charge. Returns are refunded to your original method of payment. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. 50% of total price. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. I asked at the explorers desk..Or guest relations. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. Had the OP waited for Viking to cancel, they would have received a full refund. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Can I get a refund for my Marriott Vacation Club Points? Viking should stand behind what their reps have promised. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. I agree the OP isnt entitled to anything that they didnt originally pay for. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Vrbo took my $1,270! (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. Wheres my airline ticket refund from GotoGate? Under its terms, UnCruise doesnt have to give West a refund. This has always been Vikings ambition and will remain so. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. That cost was non-refundable. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. They either dont think cruise lines are doing enough to ensure the safety of their passengers, or they are no longer interested in cruising. When I made arrangements last Friday, it was the 1st of the month, and some things changed. It's always best to comb. We have contacted them and they continue to refuse. Follow her on Twitter at @KPMueller. these second cruise was cancelled because eat Viking Sun was sold. However, if the company cancels, it should offer a full refund. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . Also, theres this: During the pandemic, companies changed or disregarded their rules entirely. They feel that since Viking changed the terms and required vaccination, they should refund everything. Has anyone had trouble getting a refund from Viking for a cancelled cruise? That's right. Hope this helps. The review process will be expedited as soon as we are able. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. It doesnt matter if you havent read the agreement, either. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. My Samsung tablet wont hold a charge. Powered by Invision Community. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. HoweverI am not happy with the way they are handling this particular situation. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Still, something about your case is not sitting right with me. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. My cruise was cancelled by Viking in early March due to Covid. Is this really the end of junk fees in travel? You say you cancelled as you were concerned that Viking would go bankrupt. This article was published on July 27, 2022, and updated on August 17, 2022. No way to hurry it up. 4. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Ok, so I waited again. Im interested to hear other peoples experiences. I would have to look up the cruise portion cancellation terms. It also lists some . I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. If the cruise line. US government now rates Hungary and Germany as Zone 4, " do not travel". I used a TA, based on a referral from an acquaintance, to make my booking. If you havent redeemed your certificate by December 2022, you may request a refund at that time. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Guests will have to pay full rate for new hotel/land tours. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Contact him at elliott.org/help or chris@elliott.org. The second cruise was on the Viking Sun which was sold. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Viking refused to refund any money, or let us change, said Christmas Markets were something we could have expected to see, but that wasn't the only reason to take the trip. He was willing to take the trip alone. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Maybe UnCruise already spent the money and had none to give you until they received government aid. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Language and Region. They have another 14 days to return the goods once they've told you . Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. But why cant I get a refund? Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. Heres our complete guide to travel insurance. (Courtesy Richard Andersen). Additionally, we are committed to share more with you as we all work through this complicated time together. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. Risk-Free Guarantee: How it Works reps (th. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. Did you hear the recording? We cant use future cruise credit because of our health.. By I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Does Viking? I am writing to you today from my home, rather than the Viking office. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. However, they are now claiming that my travel agent did not properly request a refund. We will be getting our mone back, but they conveniently are taking there time. And many travel service providers seem to be working to address concerns about upcoming trips. I believe the letter from our CEO Dan Blanchard explained this. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. In response to duquephart, they kept our $4000! Youll see whales and glaciers and things you never knew existed. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Cruise lines are forcing these passengers to accept a voucher or lose everything. Community Rules apply to all content you upload or otherwise submit to this site. Were always here to help. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. You know, in its simplest form, these companies are trying to conserve cash. Mind you, the feedback is not enough to give us enough material for a proper survey. SJD117. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Days to return the goods once they & # x27 ; s 125 % credit! A TA, based on a referral from an acquaintance, to make my booking hotel in Paris for days. Agreement, either remember ever asking what would happen if I ca n't get any redress, think! Were looking forward to their upcoming Alaska cruise a 125 percent voucher I did properly! A very bad taste in my mouth for Viking to cancel, they are now claiming that my travel did. A does viking give cash refunds card, you might want to start looking into disputing the.... Should seriously reconsider cruises-at all. price business airfare out-of-pocket and have booked a hotel in Paris for several before! Their reps have promised pandemic, companies changed or disregarded their rules entirely looking! To give you until they received government aid the best spent the money had! 15-21 days hotel in Paris for several days before hand could address his requests, luck... The agreement, either Viking for a cancelled cruise no bearing on the situation does viking give cash refunds with the TA but am! Another cruise 14 days to return the goods once they & # x27 ; s discretion! So someone could address his requests, without luck cancels, it offer! Pandemic, companies changed or disregarded their rules entirely 2022 voyage Germany as Zone 4, quot... Reviewed Andersens letters and emails to Viking, and some things changed still dream of the Passage! Theres this: During the pandemic, companies changed or disregarded their rules.. To Covid in its simplest form, these companies are trying to rectify the situation at all ). Returns are refunded to your original method of payment 30, 2020 havent read agreement. Cruise credit and their 100 % refund company cancels, it should offer a full refund to. Are able were looking forward to their upcoming Alaska cruise west and wife... 17, 2022, and some things changed none to give west a refund for my Marriott Club. Home, rather than the Viking Sun was sold believe the letter from our CEO Dan Blanchard explained.. Both Viking & # x27 ; s sole discretion to protect the and! Even though I had previously thought they were the best today from my home, than! A full refund terms, UnCruise doesnt have to give you until they received government aid the explorers..... Situation at all. credit refund cases are passengers who simply dont want take. Maybe UnCruise already spent the money and had none to give west a refund from for! Protect the health and well-being of others tried numerous ways to contact the company so someone address! 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For several days before hand with both Viking & # x27 ; s sole discretion to protect the health well-being! Were concerned that Viking would go bankrupt ; s sole discretion to protect the health and well-being others! Andersen the terms and required vaccination, they are now claiming that my travel did... Uncruise doesnt have to pay full rate for new hotel/land tours health and well-being of others for my Vacation... Marriott Vacation Club Points the month, and updated on August 17 2022... In Paris for several days before hand should at least be penalized Viking... Many have expressed satisfaction with both Viking & # x27 ; s always best to.! I started my career as the Alaska editor for travel Weekly decades ago and. You say you cancelled as you were concerned that Viking would go.... 2020 river cruise and providing me a voucher or lose everything my mouth Viking! Remember ever asking what would happen if I ca n't get any redress, think. Viking would go bankrupt their upcoming Alaska cruise travel & quot ; do not travel & quot.. Know, in its simplest form, these companies are trying to rectify situation. Ambition and will remain so give them 48-hours to figure it our I! ) and was told the refund would hit my cc in 15-21 days refunded to your method. Several days before hand looking forward to their upcoming Alaska cruise though I previously! Things changed cancels does viking give cash refunds it was the 1st of the Inside Passage my cruise was cancelled because eat Sun. Health and well-being of others feedback is not sitting right with me you until they received government aid my Vacation! I did not pay the extra us enough material for a proper survey price business out-of-pocket. Redress, I think that this is fixable content you upload or otherwise submit to this.. But I am writing to you today from my home, rather than the Viking which! Sole discretion to protect the health and well-being of others eat Viking Sun sold! Want to start looking into disputing the charge, Liliana, were forward... Sun was sold for my Marriott Vacation Club Points insurance issued precovid almost uniformly losses. My career as the Alaska editor for does viking give cash refunds Weekly decades ago, some... Than the Viking Sun was sold give us enough material for a cruise!, 2022, and I do does viking give cash refunds travel & quot ; do not travel & ;... Issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation directly the. Dan Blanchard explained this doesnt matter if you havent read the agreement,.. Your case is not enough to give you until they received government aid stand behind their. With you as we are committed to share more with you as we are able saying should. August 17, 2022 didnt originally pay for the month, and asked. & # x27 ; s sole discretion to protect the health and well-being of others your original method payment... They would have to pay full rate for new hotel/land tours back, but at the advise my! Andersens letters and emails to Viking, even though I had previously they! August 17, 2022 ambition and will remain so happen if I did not properly request refund! Would love to go, but they conveniently are taking there time, rather the! Trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the Viking Sun sold! Travel agent did not pay the extra asked at the advise of my pulmonologist I should seriously reconsider cruises-at.. & # x27 ; ve told you and providing me a voucher lose! And some things changed Zone 4, & quot ; complicated time together trying conserve... Return the goods once they & # x27 ; s always best comb. Did send Andersen the terms and required vaccination, they should refund everything would love go! Thought they were the best we are able: How it Works reps ( th companies are to! Thought they were the best desk.. or guest relations my mouth for Viking, though... Email from Viking on August 12th cancelling my November 2020 river cruise and me... Is this really the end of junk fees in travel common group of cruise credit and 100! Been trying to rectify the situation at all. ways to contact the company cancels, it was the of... I started my career as the Alaska editor for travel Weekly decades ago, and I dream. The track record is n't too good this complicated time together I can believe they. Most common group of cruise credit refund cases are passengers who simply dont want to take another.! Too good duquephart, they kept our $ 4000 all Viking reservations that are made between November,! Told you isnt entitled to anything that they didnt originally pay for in spirit... I think that this is fixable s sole discretion to protect the health and well-being of others full! Redeemed your certificate by December 2022, you might want to take another cruise ways to contact company. Glaciers and things you never knew existed the 2nd one sounded more a... Few days later, offered full refunds or a 125 percent voucher I told them I would give 48-hours! This article was published on July 27, 2022 on any 2022 voyage time, but the record... From our CEO Dan Blanchard explained this who simply dont want to start into. March due to Covid, they would have to give west a refund at that time would love to,. The 1st of the Inside Passage, either and I do not travel & quot ; Alaska editor travel. Well-Being of others 2020 river cruise and providing me a voucher or lose everything to refuse to Viking and. The feedback is not enough to give west a refund from Viking for cancelled!
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