Way to screw senior citizens. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! Learn more about Birdeye. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! There must be Melvins manning the keyboards too. The managers don't communicate well at all. We shall see if future maintance services run as smoothly as the 1st one. I called other companies and all said they overpaid by around $2500 for what was completed. Stay up-to-date on current news, promotions, and industry tips. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. I may have not been presented other billing options. Stayed to make sure it was working. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Parker & Sons is currently rated 4.4 overall out of 5. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. I also had the electrician replace an outdoor fan. See Yelp for long description of this co. They fixed both in 15 minutes for under $100! They will install the new softener this afternoon! So many - HR department works so closely with everyone else that nothing is confidential. Write a review Sign in. Lastly, this guy was supposed to "have experience with Solar systems". After reporting the issue, discussing the case with the install supervisor, meeting the detail agent, scheduling the service, and finally meeting and observing what was needed to be hours of their laborers' time I can strongly submit this A rating based on this company's timely response, quality professionalism, and concern for customer satisfaction. The email sent to *************************** is attached. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. And why didn't they honor it? Customer Service. They never ever measure the house before putting in the new a/c . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB is here to help. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. I'll be leaving soon. The gentleman who did my service was knowledgeable and gave me all the options. Great pay. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. I said "no, I just need a repairman". and then they left me waiting all night, and the next day, the day after that, and I left them some choice words in an instant message. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Founded 1974 With Angi since September 2004. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Find out more about salaries and benefits at Parker & Sons. We feel like he really took advantage of us! Not many opportunities for promotion/advancement, You have 30 hours any season. page 2. . Plumbing. They were able to come out SAME DAY and get our AC back up and running. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". Submitting a response indicates a willingness to work with customers to make things right. From the hourly and the bonus structure. HIPAA Guidelines To Remember While Responding To Patient Reviews. He checked all my emergency shut-off values in the house and washer hoses . Work in an air conditioned environment; no door knocking. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. She never called back. He came in trouble shot the problem explained everything that he was doing and needed to do. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. There employees have damaged my AC unit from all the work they have attempted to do. Why bother even to schedule in advance? Installation required creating a plumbing loop since this house was not built with one. So, let's see. Call us at602-344-9027to speak with a live person about your specific concerns. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. Once they fix something its fixed right, dont have to call them back for the same thing again. Anyone can write a Trustpilot review. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Bait and switch sales tactics are illegal. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Busy work environment, Unfortunately they Constantly change commission structure. Having problems? 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. This profile is powered by Birdeye. They cleaned my vents last year and they put my vents back on backwards. Once we received her BBB complaint,we immediatelyreached back out to the customer. Thanks for the recommendation! The manager said he would make it right. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. No refund received yet. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. I have been with Parker and Sons for some time now and would highly recommend working here. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Just want to let us know how our team did on your recent service call? Even the best lawyers don't make that much! I guess they dont check their workers. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. The Parker & Sons per-job pricing structure is to blame. We have to clean ourselves in the office. Over priced wanted to charge $1200 for replacement motor. We had our 1st ac regular maintance service. This was less than 3 months after repairs. Medical insurance too expensive 900 monthly, Bad communication (costumer- office) - (office-install crew), - inconsistent work schedule 12. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. Denise, thank you for the kind words about Josh! So many - HR department works so closely with everyone else that nothing is confidential. I'll be sure to pass along your kind words of praise. I have seen too much unprofessionalism from this company to be denied as a one time slip up. They are curious and clean up when finished. Gentleman was polite, courteous and professional. Find out how we combat fake reviews. Why didn't the salesman offer a discount coupon if it was available? I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Dominate search results. sales rep, and asked both to contact me tonight, to start the refund process. They were excellent, professional and friendly. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Now the heating unit portion is not heating. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Neither have returned my calls.It will be in upper 30s tonight. The salesmen said we would need a 3.5 ton A/C. Had been without plumbing for days already. Is this even legal? The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. , Plumbing or electrical make your first call to Parker And Sons. News flash 'right to work' means you can fire anyone without giving reason. Audrey, your safety and satisfaction is of the utmost importance. They did heating. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Useful Reply Reporter447795 Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. 6pm time frame. The salemen told my husband and I our electric bill would be lower because it is energy efficient. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. 2.4 miles away from Parker & Sons. Thank you Diana and Charles for recommending us. BBB Business Profiles generally cover a three-year reporting period. Thank you. The a/c was running constantly and my electric bill was sky high. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Heating. Im on disability, with issues from Leukemia and type 1 diabetes! Con artists. Be warned. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Customer service contacts and company information. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. . He was absolutely correct. 21 complaints closed in the last 12 months. I think a lot of people stick around because we make such good money. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. 53 total complaints in the last 3 years. Contact us today! 2023 Trustpilot, Inc. All rights reserved. The charge would be $3,819.00. There is NO way the actual install times takes four times as long. Parker and Sons is a life savor. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. Months, later, no rebates. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Parker & Sons is amazing. Phone calls to management were not returned. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Definitely will use them again. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). Parker and Sons are thieves!! Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. Offer is valid for existing location only. Anthony was professional, knowledgeable, courteous and nice. As a result, we have contacted the customer both via phone and email and are honoring their request in full. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Note that complaint text that is displayed might not represent all complaints filed with BBB. They expect allot from employees. This is being addressed immediately and someone will reach out. WE appreciate every review we receive, good or bad. They were able to come out SAME DAY and get our AC back up and running. Must have the ability to self-start and take responsibility for work. 12/16/2022. Frankly, this is lousy customer service. Then tried to put them on a monthly plan at over $20.00 per month. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Outrageous. They had my new water. Will never use this company again! Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. And it happen twice. I would have refused to pay for the inspection, but I just wanted him to leave already. Here are 8 tips for writing great reviews. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: Had these guys come out to fix a broken duct. Juan, we agree. Did a fabulous job. Small claims court should get a reply. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Justin Ross came out to our house around 9am the next day. Parker & Sons looks forward to working with you again! There was some confusion regarding a $750.00 rebate. Behavior contrary to these beliefs is not tolerated nor accepted. I will not use them in the future if I need another new unit. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. These are just a few examples: Dave at Parker and Sons came to my rescue. Yes, Parker & Sons offers eco-friendly accreditations. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. We also have a Tucson site. He marked that he checked the filters, which he definitely hadn't. You must ask permission to use the restroom or to step aways from your desk. He made my day. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Need to schedule a repair? 05/01/22, I turned on A/C units and they were not cooling. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. increasing the charge for a part and adding a ************* Fee. (A plumber came in the day before and charged $950 for a day's work.) Dont know his name, but u have Gem with him, working for ur company. The managers don't communicate well at all. She sent me her invoice. Everything was repaired and I am thrilled that I called the right company. Easy, done. Why was I not contacted? Keep in mind this did not involve drywall or painting or adding a new junction box! I had purchased an HV** unit from Parker and Sons to replace previous unit. To find more licensing information for your state, visit our. I am going to dump this company's contract ASAP. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. I called another well known company and was quoted hundreds less. Everything was repaired and I am thrilled that I called the right company. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. Repair, maintenance, and installation in Phoenix. Customer service contacts and company information. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. Parker and Sons Reviews (1203) Add a review. -$19 Base Pay -Flexible Location -Breaks on chosen time. I contacted Parker and Sons and technician came out on 08/11/22. Im without heat. I told my boss and she told upper management but they got mad at us.
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