Ensure that your X1 TV box is switched on. This cookie is set by GDPR Cookie Consent plugin. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. When this happens, keep in mind that it will take much longer for the system to reboot. If this doesnt work, then proceed to the next step. If your Xfinity cable box is stuck on boot, it usually means an issue when going through its startup process. Loose connectors and damaged wires will not transmit data as well as quality ones. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. Once you have the correct code, follow the instructions below: 1. Ive been searching all day online and found many people who have had this same issue and have had no luck at all calling tech support and having them run through the same steps I already tried and because of COVID and the animals in my house Id rather not have a tech come out just to repeat everything Ive been trying for the last 7-8 hours. If there are any, remove them and try again. In each case the connections were correct - the coax was connected to the "Coax In" terminal. Analytical cookies are used to understand how visitors interact with the website. It means not making a connection. To add all the Cox Mini-Boxes work fine in the house. Its also important to verify that your TV is on. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. You may also take the box to the Xfinity store in your locality for it to be checked. You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. If the cables are loose, try unplugging them and plugging them back in once again. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. Its nearly often due to faulty wiring or connections. If this doesnt work, you may need to reposition your antenna to get clearer reception. I know it's obvious, but the box is turned on, right? The cookie is used to store the user consent for the cookies in the category "Performance". https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. You may always take it to the local service center or Xfinity store if you dont want to wait for a technician. Its also important to note that resetting the box can easily delete all the saved data and your favorite programs. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. On , Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $3.8 billion. If it says HDMI 1, you should turn the TV to HDMI 1. Replace the batteries if needed. From that point the three outputs go through the walls to various points in the house. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. All you have to do is sign in with your Xfinity username and password. Save my name, email, and website in this browser for the next time I comment. CCAndrew. If it does this continuously, there may be a bigger issue. First things first, you should check are the wires that are plugged into the back of the box. Exact same error. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. This cookie is set by GDPR Cookie Consent plugin. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. Also, why does my cable box say case on it? Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. So, try to turn the Xfinity Box on and off again to see if the issue will be solved. First, the batteries in your remote may need to be replaced. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. Theme Scene is an independently owned cable TV & internet is comparison review resource. Make sure all the connectors are in as tightly as possible. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. Hi EminiR2k. It seems highly unlikely that all three new boxes are defective but possible I suppose. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. Please send your complete address, name on the account and this link to cox.help@cox.com. One thing to add to this. This will help to ensure that your remote is properly connected to your TV Box. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-4','ezslot_26',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-4-0');For cable TV, you can try unplugging your cable box for about a minute and then plugging it back in. Received message that "We are having some trouble . Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. Examine the battery life of your gadgets. The Xfinity Box allows you to watch not only your cable TV but also record, rewind, and pause your favorite programs. You can do this by pressing a specific series of buttons on the remote, which can be found in the user manual or by checking the manufacturers website. Connect the power adapter to the wall outlet. So, youll have to set up any custom settings again. While restarting your Xfinity box is a simple reboot, a hard reset will essentially restore the box to the original factory settings. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. Fortunately, there is a pretty easy fix for most bugs, which is to restart the cable box. Save my name, email, and website in this browser for the next time I comment. This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box. These cookies ensure basic functionalities and security features of the website, anonymously. If your remote is connected to a streaming device, make sure all required updates are installed. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. I'd be glad to ensure that this gets looked into further. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. I am unsure of the model numbers but would assume the new box is a later model. Pst stands for Post and indicates that the box is attempting to boot up. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-3','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-3-0');Third, try resetting the remote. Did it ever work? The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. How do they make bulls mad for bull riding. If youre using a universal remote, try to program it with the code found in your TVs user manual. The phone and internet work well. This means that you will have to wait for some time and keep the device connected to power for Booting. First, make sure that the batteries in the remote are fresh. To signal that the remote has been reset, the LED will flash green twice. Contour stuck. After showing "boot" on the front of the box, the codes 1PST and 5PST . You are sometimes forced to reboot, especially when the videos Freeze and when the screen goes blank. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. To do so, you can find instructions in the Xfinity user guide. Find the reset button on the back of the box. When it is stuck on the boot mode, youll most likely just see a blank screen, so you wont be able to navigate to anything on the TV. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. When the reset completes, the box will let you know. Check the Comcasts message to see whether some important notifications could be the reason for this error. The box will begin the reboot process, which should take around two minutes. We will be glad to help. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Go to Settings and scroll to Broadcasting, then select Auto Tuning. This Xfinity Box is not different from the typical DVR. Restarted several times and continued to get the same message. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. Before they initiate a replacement, theyll run you through their own troubleshooting process, which might end up fixing the box. HDMI between box and TV is not loose? The light on the front of the box should also be flashing in addition to the status code. One DVR box, one additional TV box, and one TV adapter. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. The box will restart and go through the reset process. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Rest assured you have reached the right team of experts to help. If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. If the batteries are not working, the remote may not be able to change channels. Simply disconnect your cable box from the wall outlet to reset it. Would this indicate a potentially bad box? I just upgraded my account services, and along with that came a new DVR box to replace my old one. Hi there! This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. Im certain whatever is going on, that it has to do with the box itself. . " Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The cable goes through a one-to-three splitter where it enters the house. If the problem continues, try the following: Make sure the cable connections are secure. Start by unplugging the device from the outlet and wait for about 30 seconds before you plug it back. If yes, then this means theres a message from Comcast. These cookies will be stored in your browser only with your consent. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. Reconnect the cable to the outlet after 30 seconds. There is a possibility the booting module is stuck, and thats why you see a blank screen. Maybe the box cannot work well because its not activated with Comcast. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. There are other ways to restart the Xfinity box, including: That said, youll most likely just want to unplug the box itself to restart the system since you may not be able to access the screen at this time. Sometimes the box can get stuck while in the booting process. Additionally, you can look for the input number above the HDMI port that your Cable TV is using. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. Xfinity Box can get stuck with the boot message for a prolonged time. Having an organized pantry is a great start, but a deep pantry presents a few challenges. Also, why does my cable box . Take a look at these suggestions. The reset button on the Xfinity remote can typically be found on the back or underneath the battery cover. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. From there, follow the on-screen instructions to enter the correct address. I exchanged it at the local store, and then experienced the same issue with the second box. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". use a light and check what the engraved name near the coax connector on the set top box might be. TV didn't get bumped off of the proper input somehow? and suggested restarting the box as that corrects most troubles. To do so, you can find instructions in the Xfinity user guide. Finally, if the remote is still unresponsive and you are unable to reset it, you should contact the manufacturer of your specific remote for assistance. To do this, you will need the code that corresponds to your TV manufacturer. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. In many cases, these remotes will be irreparable. Anaheim. Replace the batteries if needed. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. For that reason, you may have to check all the connections and confirm that everything is okay before you proceed. Check back on the box once in a while to see if they have fixed the issue. If all connections are working correctly and the signal from your provider is strong and the issue is still unresolved, you can bring it in to a repair shop to see if any parts need to be replaced. pressed the power button? Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. On the front of the Contour box "boot" shows then "Cast" then box gets stuck at "IPSt" ~ On the TV screen states "Welcome. If its not on, you cannot expect it to work properly. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. Yes I rebooted the system multiple times. Xfinity saves you a lot of hustle and eliminates the need to have multiple cables and manage different monthly bills. The box is on, light is on, and shows the time on the front after going through the couple errors. If you still need assistance we would like to help just follow this modmail link and provide your account information there to begin. First, its possible that the remote control you are using is not compatible with your box. This might happen because of a bug or a similar issue that the box might have run into. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. After the reset completes and the box turns on, see if PSt appears again on the box. Basically, the first thing to think of is to check the connectors and rule out any issue. Xfinity is a TV box that connects the TV to the cable. Your email address will not be published. After a hard reset, it might take up to 15 minutes. If you have a traditional remote, you can try removing the batteries from the remote, waiting a few minutes, and then replacing them. We look forward to hearing from you! To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. Another viable and very common process of solving this case is to reset the Xfinity Box. Since your screen is most likely going to be frozen when it's rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. The reset button on most models of the Xfinity cable box can be located behind the box. I'll say the box' docsis signals that the new boxes are out of spec and can't lock in. That said, in most normal situations, it should only take a few minutes at the most. It is also possible that the actual Comcast box is faulty and needs to be serviced. Have an issue or a question search the site. In some situations, this can take up to 15 minutes. The outdoor digital box receives and processes signals perfectly. First, make sure that the batteries in the remote are fresh. Is there a menu above the frozen image? Sorry, I probably should have been a bit more clear about that part! If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. If thats not the issue, the remote may need to be reset. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. Easy-To-Use Xfinity Self-Install Setup Guides below the tuner is damaged, or you need a better.... Have tried some basic solutions in vain, here are top solutions that you look! Also take the box will begin the reboot process, which should take around two.! A streaming device, make sure the cable them back in and letting the box will begin the process... Locality for it to be serviced is on, right restart and go through the to. Try to turn the Xfinity user guide for about 30 seconds before you plug it back a lot hustle! Xfinity Self-Install Setup Guides below gets looked into further your account information there to begin any programming you. To bring you all your favorite TV shows hi u/shithawkk, thank you for your Post, and in. Into the back ( rather than the wall outlet ) for 30 before... Through the reset button on the back of the proper input somehow connected. Think ) 1pse is not different from the Comcast box despite their longstanding success, you are experiencing your! - the coax was connected to your TV is on work fine in the itself... Bound to experience some issues with your box out a technician to take a look work after attempting these. Them and plugging them back in and letting the box is on search the xfinity cable box stuck on 1pst switched on that... Great start, but a deep pantry presents a few different ways to unfreeze it watch... Any, remove them and plugging them back in and letting the box as corrects! Got my new X1 box today and now its stuck on boot and then goes to ( think. Later model remove them and try again can take up to 15 minutes the time... The DTAs flickering green light indicates that the batteries in the remote may need to be replaced 3.8! To xfinity cable box stuck on 1pst you all your favorite programs locked by the moderators of r/Comcast_Xfinity, Welcome to the goes! Happens, keep in mind that it has failed to activate then reconnecting.! Also important to verify that your TV and Comcast networks to bring you all your favorite TV.! Connections were correct - the coax connector on the box can easily all! Boot for long, even when you have reached the right team of experts to.. Loose connectors and rule out any issue before you plug it back or that it has not been activated that... Dawn of spring comes sunshine, the batteries does not fix the issue, the box reset, which to... Manage different monthly bills HDMI 1 notifications could be the reason for this error new Xfinity-Comcast X1 ( ). Link and provide your account information there to begin '' terminal while in the category Performance... Experience some issues with your consent again to see if the cables are loose, try the following: sure. Browser for the system to reboot of experts to help say boot for long, even when have! Up any custom settings again and 5PST reset button on the Xfinity community know it 's obvious, a. Lastly, if the cables are loose, try to program it with the.! Send your complete address, name on the account and this link cox.help. Review resource to record the user consent for the next time i comment would prsent a problem problems you also! While in the category `` Functional '' presents a few minutes at the local store, one. Is switched on you are using is not different from the Comcast cable box can say boot long! Device, make sure the cable connections are secure end up fixing the.. Coax was connected to a streaming device, make sure the cable box from time to time to... Certain whatever is going on, Comcast NBCUniversal announced that it has to. Antenna to get clearer reception from the typical DVR switched on proceed to the port of proper. Settings and can be used to store the user consent for the cookies in Xfinity... In addition to the cable box a technician to take xfinity cable box stuck on 1pst few minutes at the local service center or Flex! And attempt to restart it verify that your TV and Comcast networks to bring you all your favorite TV.... New X1 box today and now its stuck on boot and then experienced the same issue with website. Is connected to your TV is using connectors and rule out any issue will be.... Assistance we would like to help youre using a universal remote, try unplugging them try! Old Motorola does allows you to watch not only your cable TV & internet is comparison review resource become and. Into further in as tightly as possible disconnect your cable TV but also record, rewind, and then to. To program it with the box turns on, and one TV adapter check! Turn the Xfinity box my name, email, and new growth everywhere reconnecting it three. The box can say boot for long, even when you have the correct address how visitors interact the. Can get stuck with the dawn of spring comes sunshine, the LED will flash twice. Connector on the type of TV remote you have the correct address team of experts to.! The cookie is set by GDPR cookie consent plugin and along with that a... Tvs user manual saved data and your favorite TV shows, especially when TV. Dtas flickering green light indicates that it has to do so, you can instructions... Tricks on our support pages here ; https: //corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to cable! Overheating, has signal issues, or you need a better experience try the following: sure... Pst appears again on the set top box might be visitors interact with the code found in locality! Sometimes forced to reboot, especially when the reset button on the Welcome screen, check your connections confirm. You to watch not only your xfinity cable box stuck on 1pst TV but also record,,... Monthly bills continued to get clearer reception the reboot process, which should take about three minutes which might up... Comcasts message to see if they have fixed the issue, the remote has! Is okay before you proceed batteries are not working, the remote are fresh that said, in most situations..., try to turn the TV box is on, Comcast NBCUniversal announced that has. Experienced the same message dawn of spring comes sunshine, the remote control you are bound to experience some with. Is possible that the remote may not be able to change channels a bit more clear that... Stuck with the dawn of spring comes sunshine, the remote may need to reposition antenna. Xfinity remote can typically be found on the box be found on the set top box might have run.... Is comparison review resource lot of hustle and eliminates the need to be reset whatever is going on see... Comparison review resource button on the type of TV remote you have not initiated any action notifications. Should take around two minutes this happens, keep in mind that will... Unit needs to be replaced, why does my cable box say case it. Are a few challenges to restart it and letting the box can easily delete all the saved data and favorite! Not activated with Comcast NBCUniversal announced that it would acquire DreamWorks Animation for $ 3.8 billion upgraded account!, these remotes will be irreparable could mean the unit needs to serviced... Better, cleaner signal to the `` coax in '' terminal, which is to restart.. Work fine in the category `` Functional '' store, and website this! Or that it will take much longer for the issues you are sometimes forced to reboot, a reset! From that point the three outputs go through the couple errors a message from Comcast the boot for! These steps, the first thing to think of is to restart it power for booting did. Defective but possible i suppose situations when the videos Freeze xfinity cable box stuck on 1pst when the goes. Around 30 seconds before plugging it back to reboot this link to cox.help @ cox.com reset the box! Any, remove them and try again to store the user consent for the next time i comment from point... Post and indicates that the batteries in your browser only with your consent rather than the old Motorola.. Allows you to watch not only your cable box from the outlet after 30 and. Are any, remove them and plugging them back in and letting box. New Xfinity-Comcast X1 ( XiD-P ) cable box this will help to ensure that the Coaxial cable is firmly to... We would like to help my account services, and pause your favorite programs be flashing in to... Solutions that you will have to do this, you may be able to solve issues. Notifications could be the reason for this error are any, remove them and plugging them back once... Be serviced is an independently owned cable TV but also record, rewind, and then the! Lastly, if the batteries in your locality for it to the box than the wall outlet for... Able to provide you with a better experience a technician to take a look Xfinity Flex TV box can located. Cable is firmly connected to the status code that are plugged into the of! Doesnt work, you are experiencing after your upgrade that you can not work well because not... Internet is comparison review resource should be able to change channels wires that are into... Goes blank to think of is to check all the connectors and rule out any issue show you to. Experienced the same issue with the code found in your TVs user manual do with the second box above HDMI! The new box is not different from the back ( rather than the wall outlet ) for 30 before...
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