If Your account is permanently deactivated Your account information will be deleted in accordance with Roadies Privacy Policy and You will be removed from the Roadie Platform and no longer have access to or use of the Platform. My account is still locked so I guess I'll have to call again. You agree to promptly remove any Confidential Information, including any PII and PHI transmitted or disclosed to You via the Roadie App and through Your performance of a Gig from Your possession, including stored on Your personal devices, including by deleting all pickup and delivery photographs or other information (whether or not containing Confidential Information) within fifteen (15) days of a completed Gig, or promptly upon notice from Roadie. Thanks for being an important part of the Roadie community. You call the customer service number, and you cannot reach anyone no matter how long you wait or what day it is. III. Just tried ROADIE - a package delivery service last night. These T&Cs, including those referenced herein, constitute a legal agreement among You and Roadie Inc. (collectively, Roadie, we, us, or our) and the other Users of the Platform. You acknowledge and agree that the availability of the Platform is dependent on the third party from which You received the application license, e.g., the Apple iPhone or Android app stores (App Store). [protected]@aol.com. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Your IP: This is has been the worse experience and headache. Finally gave up trying. How to fill out the Surpass account form online: To begin the form, utilize the Fill camp; Sign Online button or tick the preview image of the blank. You acknowledge and agree that You are solely responsible for all costs and expenses related to Your use of the Roadie App and the performance of Gigs You choose to provide using the Roadie App, including without limitation, purchasing and maintaining: YOU ACKNOWLEDGE THAT STANDARD AUTOMOBILE LIABILITY INSURANCE MAY NOT PROVIDE YOU COVERAGE WHILE PERFORMING A GIG OR WHILE LOGGED INTO THE ROADIE APP. With no extra fee, the Roadie Protection Plan provides Senders with protection against loss, damage or theft to items in eligible Gigs, up to $100* of protection per Gig. Roadie solely owns and shall retain all right, title, and interest in and to the Roadie Platform, its products, services, Confidential Information, Roadie Content (as defined below), and its trademarks, service marks, trade names, logos, logotypes, insignia, inventions, copyright or patent-protected matter, associated therewith, database rights, or other intellectual property software, patents, design rights (whether registered or unregistered), trade secrets and all other similar proprietary rights whether or not currently registered, wherever existing in the world, with full rights to apply for protection of the same (Roadie Intellectual Property). The Cancellation Fee is automatically charged to Your account. Would love to know why my package was never attempted to be delivered. You also agree to pay all fees (if any) charged by the App Store in connection with the Platform. No joint venture, partnership, employment, or agency relationship exists between You and Roadie, any other User, or any third-party provider as a result of Your forming an account on the Roadie Platform, agreeing to these T&Cs or using, providing or receiving Services via the Platform. Achievements Activity Profile Settings. I weigh 103 so for me to carry in groceries from outside my screened porch I have to change to portable. Permanent deactivation will cause You to lose Your user name and persona as well as any privileges, certifications, badges or other earned items associated with Your account. Reason not valid for blocked just use promotion for roadie, Not getting paid for delivery due to poor app proformance, Lack of delivery or a product and lack of customer support, Find my Package or Issue a refund through third party Best Buy. They said someone claimed they never received their package so they're investigating me. You will comply with these T&Cs, and all federal,state, and local laws andregulations, rules, and orders by any governmental authority with respect to Your use of our Platform,to the extent legally applicable to You (. Sender hereby grants to Roadie a worldwide, royalty-free, non-exclusive license to use and display the Senders name, logos, trademarks, service marks, and trade names (Marks) in Roadies customer list(s), case studies, press releases, advertising and other public or promotional statements, including displaying such Marks on our Websites and App. Neither Roadie Content nor User Content includes information provided or received by Users when performing or receiving Delivery Services hereunder, whether or not Confidential Information, including pickup and delivery photos, and no User is granted any license to or right therein and may not post or otherwise disclose on social media pages and feeds, whether or not Roadies, any content containing such media and it will be deemed a material breach of these T&C if you do so. You agree not to enter any personal information, including PII, into the title of a Gig, including phone numbers or addresses and agree that all personal information should be entered in the appropriate sections indicated in the Platform when requesting Delivery Services. What apps pay you instantly? When Roadie receives a complaint from a Sender or recipient about unprofessional or inappropriate behavior, Roadie Support will immediately lock the user's account and send an email regarding the complaint. You acknowledge and agree that You are solely responsible for all User Content that You make available through the Platform or App. Roadie is an app that provides same-day delivery of groceries, just like its competitor Instacart. Recently Reported Customer Problems driver picked up my item and seems to have gone home. Additional Protection is available for purchase through Roadies partnership with UPS Capital, up to $10,0000* per Gig. Facebook account locked due to unusual activity - Facebook Forum; Facebook download - Download - Social media ; 1 reply. I read the forum now a few times and I can see a few people had/has the same issue regaridng to an account block because of a "serious violation of the code of conduct" I am running circles with the MS customer sevice along with the CDOC case management. Drivers leave orders at the doors of customers all day every day without anyone being there to actually accept them I didnt see this is any different, considering that at least five employees witnessed me drop the items off. Notwithstanding the above, You acknowledge that Sender Requirements provide that under no circumstances may You be accompanied by a minor while performing a Gig, by any unnecessary/non-essential person, including any Helper or Personnel if not needed for the specific Gig; or by any other person (including a Helper or Personnel) while performing any Gig containing prescription medicine or pharmaceuticals. When you address an issue w them, you get the yeah, yeah, we know, we got it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This will surely increase the credibility of your complaint. Disclosure: Under Colorado law, an independent contractor is not entitled to unemployment insurance benefits unless unemployment compensation coverage is provided by the independent contractor or some other entity. I will NEVER select this service ever again. Roadie Intellectual Property; Ownership of the Roadie Platform. If your Apple ID has been locked or disabled - Apple Support (UK) If your Apple ID has been locked or disabled If you or someone else enters your password or other account information incorrectly too many times, find out how to regain access to your account. open up hiring link, start hiring, I am a customer with Walmart. If any provision of these T&Cs is held to be invalid or unenforceable, such provision shall be revised as minimally as possible to validate or enforce the same, as well as the original intent of these T&Cs, and the remaining provisions shall be enforced to the fullest extent under Applicable Law. If You believe, in good faith, that any materials on our Platform, including any Collective Content, infringe upon Your or anothers copyrights, please send the following to Roadies Copyright Agent at the contact information below or to legal@roadie.com: Roadie, Inc. Attn: Copyright Agent 7778 McGinnis Ferry Rd. Roadie does not and will not require any specific make or model of the vehicle You use to perform Gigs. I was reactivated after 2-3 months of waiting. [protected] or [protected] ROADIE CURRENTLY DOES NOT AND HAS NO OBLIGATIONS TO ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY USER TO PERFORM OR COMPLETE A GIG. The Roadie Platform automatically sends prompts and notifications to You, provides real-time tracking and status updates to Senders and Gig recipients during the performance of the Gig, sends copies of pickup and delivery photos to Senders, and gives Roadie Support the ability to communicate with You, Senders and Gig recipients in order to facilitate the completion of the Gig as needed. Lmao they are so far behind on ZenDesk tickets. Specific Airport Information. vZSF (de) What happened? You will receive a c. What Are Driver Certifications and How Do I Get One? All Senders expect that Drivers will perform Gigs in a timely, safe, professional and workmanlike manner and in accordance with applicable industry standards and all Applicable Law. Received a couple of text saying they were nearby and would be arriving soon. The following Monday I am informed through text message that my account is locked because I delivered the package to the wrong address and that I need to retrieve the package and deliver it to the correct . You choose when, where and how to drive. Once Support receives communication from the user along with updated contact information, the account will typically be unlocked. And the calls were recorded on both ends. The app developers are very dumb and obviously cannot actually build a reasonable app that works. an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest. Some people will lie and claim they never received their package. You will keep secure and confidential Your User account password or any other keys or identification which allows You to access our Platform. Today's delivery, 10-8-21, was stacked directly under the sign that said do not put in front of garage. I feel like all roadie pays for is 3 support agents and then the software applications for literally their entire overhead. I also have a side angle selfie as my picture, hopefully that's all it is. #270 Suwanee, GA 30024. The only thing I know is now Im apparently responsible for the said item I didnt pick up. If Roadie permanently deactivates Your account, You may be eligible for an appeal, as set forth below. wanted you to speak to my delivery driver to pay attention to delivery instructions. This happens 8-9 times out of 10. If accepted for a Gig, a Driver is solely responsible for completing delivery of the Gig as agreed upon BEFORE being paid. No email as to why I'm locked out. I'm locked out of my account and don't have access to the email please help GetHuman-geej's Roadie . The customer had no apartment or building number listed so I made several attempts to message and call her with no luck. Under these T&Cs, Roadie is not and will not be a party to the agreements made between Users for Delivery Services using our Platform, including the Senders agreement and responsibility to pay the Driver therefor. You will only access and use our Platform for lawful purposes and in accordance with all Applicable Law and will not use our Platform to promote or encourage any illegal activity, or to commit or assist in the commission of a crime. Create an account to follow your favorite communities and start taking part in conversations. You agree to properly pack all items in Your Gig sufficient to withstand transport, ensure the safety and integrity of the item and in compliance with all Applicable Law. We will not accept appeals for certain deactivation decisions related to zero tolerance violations, such as criminal or fraudulent activity while using the Platform or breaches of the Non-Discrimination or Respect Other Policies. Educate drivers to ring the bell and give proper training. Payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement (available athttps://stripe.com/legal/connect-account), which includes the Stripe Services Agreement (available at https://stripe.com/us/legal) (collectively, the Stripe Terms). You agree You are solely responsible for, and will not be reimbursed for, any expenses or costs related to Your obtaining or maintaining any permits, licenses, or training certifications. Maintain a 4-star rating minimum to keep your spot as a Roadie . Any legal or formal notices, requests or other communications required or permitted to be given hereunder shall be in writing and shall be delivered by hand, by overnight courier, mailed by United States registered or certified mail, return receipt requested, postage prepaid, and addressed to the appropriate party at its address set forth below.
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